MEET THE TEAM

Nick has spent more than two decades working his way through every level of the industry — Operations Manager, Branch Manager, General Manager, Operations Director and now Managing Director of Adept. That journey gives him a deep understanding of the operational realities faced by frontline teams and the standards clients expect.

Since taking the helm at Adept, Nick has led the business through significant growth, major contract wins, and a complete cultural and operational rebuild. His people-first approach has shaped Adept into one of the UK’s most progressive FM providers, recognised through multiple awards including Employer of the Year and Best for Employee Engagement. Adept is also the only provider in the sector accredited for both Real Living Wage and Real Living Hours, and a proud member of the Greater Manchester Good Employment Charter.

Nick sits on the Living Wage Foundation’s Leadership Board, where he plays an active role in shaping national conversations around fair pay and good employment. His leadership style is straightforward, values-driven, and focused on building a long-term, sustainable strategy that keeps people at the centre of every decision.

Rick brings over 23 years’ experience in the Facilities Management and Engineering sector, across both the UK and international markets.

His background spans Mechanical & Electrical engineering, technical services, operations, and contract management, with a strong focus on service delivery, ensuring clients receive reliable, high-quality maintenance solutions that support their operations and long-term asset performance.

Rick has joined Adept Technical Services as Technical Services Director, leading the strategic and operational delivery of Mechanical & Electrical and fabric maintenance services across the business, with a focus on driving service performance, maintaining high technical standards, and ensuring consistent delivery for our clients.

Katie brings 10 years of experience in technical services and FM operations. She began her career at HFL, supporting a Regional Contract Manager and a large engineering team, handling client liaison, subcontractor management, planning, invoicing, WIP control and all administrative support. She later moved into sole planning for a pool of around 70 engineers, coordinating workloads and ensuring service delivery stayed on track.

Katie joined Agilis in 2020 and progressed quickly from Technical Services Administrator to Contract Coordinator and ultimately Contract Manager. She now leads the management of key contracts across the Form and Allied portfolios, acting as the main client contact and overseeing helpdesk workflow, planning, subcontractor performance, health and safety, and engineer training. She also supports the commercial process, including pricing, tenders, and contract renewals.

Known for her calm, solutions-focused approach, Katie is the person who steps in to resolve the unexpected and keep things moving. Her blend of operational knowledge, commercial awareness and people-first mindset makes her a trusted and valued part of Adept Technical Services.

Alan has an unrivalled track record of success within the contracted services industry. Passionate about continuous service improvement, Alan’s career in the security industry commenced in 1995 where he joined G4S on a casual contract. He subsequently progressed through that organisation managing the Manchester City Council security contract, before taking overall responsibility for the North West region.

As Strategic Director Alan delivers strategic advice, supports clients, and heads up the security and cleaning divisions including the Adept head office functions.

Alex recently joined Adept as Regional Director, providing operational support to the Yorkshire region and continued growth and development of the business. Alex’s primary focus is developing partnerships, which will promote growth and efficiency across the Yorkshire region.