No. 1 Spinningfields is a 92-meter office tower in the Spinningfields district of Manchester city centre. A best-in-class workplace building, incorporating bespoke technology, design and catering for the UK’s evolving corporate market.
Adept has provided Concierge Officers to No.1 Spinningfields since 2018. Providing a Front of House Concierge service to a best-in-class workspace building is both challenging and rewarding – the former due to the many different types of incidents that present themselves over the course of any given day. As we cover nights and weekends, our officers are typically the only official representatives on site and therefore are required to undertake a varied role. As such, our service provision and training includes, but is not limited to the following:
- Front of house reception services
- Access control including key card management
- Post room management
- First aid provision
- Responding to fire alarm activation
- Fire marshal duties
- Anti-social behaviour and security patrols
- Reporting of incidents
- University liaison
- Pastoral care
- Vulnerable adult awareness
- Door battery changes
RESULTS & BENEFITS
Since obtaining the contract, we have seen the number of incidents continue to grow and our officers have had to continually adapt and enhance their skills. These incidents have ranged from dealing with a life-threatening incident, a nearby terrorist incident, fires within the accommodation, and other regular disturbances from local nightlife. Each time our teams have performed in an outstanding manner, and this has been recognised on many occasions by the tenants and building managers.
To deal with these incidents and ensure that our No.1 Spinningfields teams know exactly how to deal with whatever comes their way, we hold regular training sessions.
All our supervisors receive IOSH and Mental Health First Aid training as standard